With the opening of the new Rochester Exterminating division, the tradition of excellence in quality and service has been extended to Monroe, Ontario, Wayne, Genesee and Orleans counties.
In fact, your complete satisfaction is our number one priority. Courtesy, responsiveness, friendliness, reliability and professionalism are more than buzz words; they're the way we treat you. That's what being "tough on pests, easy on you" is all about. And that's why nearly 70% of our new customers come to us through referrals from happy customers like you.
A better way, all the way.
Being the absolute best pest management company in Western New York is an absolute must for us. Here are a few of the benefits you'll enjoy when you choose our integrated pest management system:
Whether in your home or business, today's low-impact pest management products such as growth regulators, organic materials and insect baits provide more effective, less toxic, longer-lasting control while posing less risk to you and our environment. Our state-of-the-art equipment permits precise application of materials deep into pest living spaces, while specialized equipment like fiber optic scopes, moisture meters and bar code scanning computers allow us to offer the most technologically advanced service available.
Preventing pest problems.
More than simply solving pest problems, we keep them from coming back with ongoing pest prevention service plans:
Commercial clients: Our Pest Guard system, designed to monitor and detect pest activity even between visits, allows us to provide the most efficient, effective and cost conscious service
Residential clients: our Home Protection and Home Protection Plus programs help prevent residential pest problems by focusing control efforts outside where pests normally originate.
Garry Tank - President
John is responsible for the overall operations of Buffalo Exterminating including administration, service, sales and client relations. John, a State Certified Applicator, holds a B.S. in Environmental Health. With over 35 years of experience in the Pest Management Industry, he is a member of the Cornell Community IPM Advisory Council, and Region 9 Director for New York State Pest Management Association.
Joanne Tank - Chief Financial Officer
Joanne is responsible for financial functions including financial reporting, business analysis, financial planning, cash management as part of participating in the management and strategy of the company from a financial perspective. Joanne has 15 years of experience in the financial services industry and over 20 years experience in pest management. She is active in the National Pest Management Association and Associated Pest Services, and is a member of the Business Development Committee of the National Pest Management Association.
Chris is responsible for all day to day operations of Buffalo Exterminating including field services, office services and technical training. With over 15 years of experience in the pest management industry, Chris is a State Certified Applicator and an active member of the Associated Pest Managers Forum.
Christine is responsible for all aspects of the Human Resources Department and also manages the maintenance program for the company fleet of over 60 vehicles. Christine has a B.S. in Management from Empire State College, SUNY, and has earned certification as a Senior Professional In Human Resources from the HR Certification Institute. She is a member of the Society for Human Resource Management and has over 15 years experience in the pest management industry.
Scott Hall - Information Technology Manager
Scott is responsible for all computer network management, telephone and call accounting systems, GPS fleet tracking, data management and website maintenance. Scott holds an Associates Degree in Business Administration from Erie Community College and has over 7 years experience in the pest control industry.
Brad Fischer- Bed Bug Department Manager
Brad is responsible for all bed bug department operations, including inspections, sales, service, and follow ups.
Mark is responsible for all service department operations at the Orchard Park headquarters. In addition to being a State Certified Applicator and Quality Pro Certified, he has successfully completed the Advanced Course in Pest Management offered by Purdue University. Mark represents the fourth generation in his family to be a part of the industry and has over 13 years of experience.
Hans Mann - Service Manager, Cheektowaga Branch
Hans is responsible for all service department operations at the Clarence service center. Hans earned a B.S. in both Geology and Earth Science Education. During his 7 years in pest management he has become a State Certified Applicator and is Quality Pro Certified.
Kevin Dunnigan - Service Manager, Niagara Branch
Kevin is responsible for all service department operations at the Niagara Falls service center. Kevin also performs quality control audits at customer locations and is the Buffalo Exterminating liaison with the various regulatory agencies for our audited commercial customers. With a Bachelor of Arts Degree in Biology from the State University of New York at Buffalo, Kevin has an extensive background in food safety including certification by the DQF Institute to implement an SQF 2000 system.
Marc Potzler - Technical Trainer, ACE
Mark is responsible for all technical training, insect identification and assures the company's compliance with the Quality Pro certification requirements. Marc holds a B.S. in Entomology from SUNY Syracuse. His background includes 4 years in the Entomology Department at the Buffalo Museum of Science, and over 9 years of experience in the pest management industry. He is a State Certified Applicator and Quality Pro Certified. In addition, Marc has also obtained his Associates Certified Entomologist (ACE) designation, which is a credential offered through the Entomological Society of America which is tailored closely to entomologists working in the pest management industry.
Lou is responsible for supervising the day to day activities of residential technicians and service specialists. With over 30 years experience in the pest management industry, Lou is a State Certified Applicator and Quality Pro certified.
Jon Potzler - Service Supervisor
Jon is responsible for supervising the day to day activities of commercial technicians and service specialists. With over 4 years experience in the pest management industry, he has attained Quality Pro Certification, Quality Pro Schools Certification, GreenPro Certification and Food Safety Certification, in addition to being a NYS Certified Applicator.
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