About Buffalo Exterminating

Our history, Our future, Our commitment

Buffalo Exterminating has been solving pest problems for Western New York homes and businesses since 1954. With more than a half century of experience behind us, we have learned a lot about managing pests. Today we're a 75+-person professional pest management provider built upon the core principles of ongoing training, developing professional personnel, effective service systems, and, above all, paying attention to consumer opinions about our company and our industry.

With the opening of the new Rochester Exterminating division, the tradition of excellence in quality and service has been extended to Monroe, Ontario, Wayne, Genesee and Orleans counties.

In fact, your complete satisfaction is our number one priority. Courtesy, responsiveness, friendliness, reliability and professionalism are more than buzz words; they're the way we treat you. That's what being "tough on pests, easy on you" is all about. And that's why nearly 70% of our new customers come to us through referrals from happy customers like you.

A better way, all the way.
Being the absolute best pest management company in Western New York is an absolute must for us. Here are a few of the benefits you'll enjoy when you choose our integrated pest management system:

  • Quality Pro Certified - one of about 400 companies nationwide.
  • Accredited Better Business Bureau - so you know we do things right, and do the right things.
  • Customized service - your program is designed to meet your particular needs
  • Over 60,000 service calls this year - the experience to best serve you.
  • Over 60 service vehicles throughout WNY - when you need us, we're there.
  • Same day emergency service - for urgent situations so you don't have to wait.
  • One call scheduling- for your convenience; no waiting, no phone tag.
  • Uniformed professionals - our image is your image.
  • Pest Guard Binder- documentation customized to keep you informed.
  • Over 55 years experience - your seasoned professionals since 1954.
  • Testimonials - we appreciate how our customers appreciate us.
  • References - customers willing to speak with you about Buffalo Exterminating.
  • Money back guarantee backs every service - your satisfaction is guaranteed.
  • National Safety Council member - we are serious about our safety and yours.
  • Bonded service personnel - for your protection and peace of mind.
  • Professional and industry affiliations - so you know we're always up to date.
  •  Green Pro Certified - Environmentally Responsible service Plans 

 

Superior technology.
Whether in your home or business, today's low-impact pest management products such as growth regulators, organic materials and insect baits provide more effective, less toxic, longer-lasting control while posing less risk to you and our environment. Our state-of-the-art equipment permits precise application of materials deep into pest living spaces, while specialized equipment like fiber optic scopes, moisture meters and bar code scanning computers allow us to offer the most technologically advanced service available.

Preventing pest problems.
More than simply solving pest problems, we keep them from coming back with ongoing pest prevention service plans:

Commercial clients: Our Pest Guard system, designed to monitor and detect pest activity even between visits, allows us to provide the most efficient, effective and cost conscious service

Residential clients: our Home Protection and Home Protection Plus programs help prevent residential pest problems by focusing control efforts outside where pests normally originate.


Meet our dedicated, experienced team.

     Garry Tank - President      

Garry is responsible for management direction, long term vision, and business acquisitions. With a B.S. Education degree in industrial arts Garry has held director positions in both state and national pest management associations during his 30+ years in the industry. Garry purchased Buffalo Exterminating in 1982 and has headed its growth from a three person company to Western New York's market leader with over 75 employees today.

John Zimmerman - General Manager

John is responsible for the overall operations of Buffalo Exterminating including administration, service, sales and client relations. John, a State Certified Applicator, holds a B.S. in Environmental Health. With over 35 years of experience in the Pest Management Industry, he is a member of the Cornell Community IPM Advisory Council, and Region 9 Director for New York State Pest Management Association.


Joanne Tank - Chief Financial Officer

Joanne is responsible for financial functions including financial reporting, business analysis, financial planning, cash management as part of participating in the management and strategy of the company from a financial perspective. Joanne has 15 years of experience in the financial services industry and over 20 years experience in pest management. She is active in the National Pest Management Association and Associated Pest Services, and is a member of the Business Development Committee of the National Pest Management Association.

 

Chris Phillips - Operations Manager

Chris is responsible for all day to day operations of Buffalo Exterminating including field services, office services and technical training.  With over 15 years of experience in the pest management industry, Chris is a State Certified Applicator and an active member of the Associated Pest Managers Forum. 

 

Ian McCabe - Sales Manager
Ian is responsible for the day to day operations of the Sales Department including commercial, residential and specials sales in the Buffalo/Niagara and Rochester regions.  A graduate of ITT Technical Institute, Ian has over 8 years of experience in the pest management industry. He is a State Certified Applicator and Quality Pro Certified.
 
Christine Zimmerman - H.R. Manager, Fleet Manager

Christine is responsible for all aspects of the Human Resources Department and also manages the maintenance program for the company fleet of over 60 vehicles. Christine has a B.S. in Management from Empire State College, SUNY, and has earned certification as a Senior Professional In Human Resources from the HR Certification Institute. She is a member of the Society for Human Resource Management and has over 15 years experience in the pest management industry.

 

Scott Hall - Information Technology Manager

Scott is responsible for all computer network management, telephone and call accounting systems, GPS fleet tracking, data management and website maintenance. Scott holds an Associates Degree in Business Administration from Erie Community College and has over 7 years experience in the pest control industry. 

 

Brad Fischer- Bed Bug Department Manager

Brad is responsible for all bed bug department operations, including inspections, sales, service, and follow ups.

 

Mark Pickhardt - Service Manager, Orchard Park Branch 

Mark is responsible for all service department operations at the Orchard Park headquarters. In addition to being a State Certified Applicator and Quality Pro Certified, he has successfully completed the Advanced Course in Pest Management offered by Purdue University. Mark represents the fourth generation in his family to be a part of the industry and has over 13 years of experience.

  

Hans Mann - Service Manager, Cheektowaga Branch

Hans is responsible for all service department operations at the Clarence service center. Hans earned a B.S. in both Geology and Earth Science Education. During his 7 years in pest management he has become a State Certified Applicator and is Quality Pro Certified.   

 

Kevin Dunnigan - Service Manager, Niagara Branch

Kevin is responsible for all service department operations at the Niagara Falls service center. Kevin also performs quality control audits at customer locations and is the Buffalo Exterminating liaison with the various regulatory agencies for our audited commercial customers. With a Bachelor of Arts Degree in Biology from the State University of New York at Buffalo, Kevin has an extensive background in food safety including certification by the DQF Institute to implement an SQF 2000 system.  

 

Marc Potzler - Technical Trainer, ACE

Mark is responsible for all technical training, insect identification and assures the company's compliance with the Quality Pro certification requirements.   Marc holds a B.S. in Entomology from SUNY Syracuse. His background includes 4 years in the Entomology Department at the Buffalo Museum of Science, and over 9 years of experience in the pest management industry. He is a State Certified Applicator and Quality Pro Certified.  In addition, Marc has also obtained his Associates Certified Entomologist (ACE) designation, which is a credential offered through the Entomological Society of America which is tailored closely to entomologists working in the pest management industry.

 

Lou Danzi - Service Supervisor

Lou is responsible for supervising the day to day activities of residential technicians and service specialists. With over 30 years experience in the pest management industry, Lou is a State Certified Applicator and Quality Pro certified.

 

Jon Potzler - Service Supervisor

 Jon is responsible for supervising the day to day activities of commercial technicians and service specialists. With over 4 years experience in the pest management industry, he has attained Quality Pro Certification, Quality Pro Schools Certification, GreenPro Certification and Food Safety Certification, in addition to being a NYS Certified Applicator.


60+ Field Technicians, Account Managers and Customer Service Representatives 

Contact Buffalo Exterminating for Professional Pest Management Services

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