Margaret Manos of Hamburg, NY called and gave Chad Beiber wonderful compliments on a job well done. Mrs. Manos was very impressed by how polite Chad was and how he brought to her attention while performing services at her home that the sill was off the concrete where her addition is. She says she was having issues with this addition since 1977 & was elated that Chad had solved her problems. She was very grateful to Chad for his services.

Margaret M, Hamburg, NY, Feb 1st 2010

You have an exceptional technician in Mark W. Thank you for sending quality people.

Lucille P, Nov 5th 2009

Chet was very Professional and did a great job! He also informed me of a water leak that I had in my basement. I was unaware of the leak and was very pleased he took the time to point it out to me.

Michael A, Nov 5th 2009

Pat from Keller Bros. & Miller Inc. writes: I wanted to thank you personally for sending Mark out. He is extremely professional and knowledgeable. He is a great asset for your company. The owners were very impressed with him and he definitely left a much better impression on them. The treatment he provided seemed to do the trick. I know only too well how difficult your job can be in matching customer's expectations.

Pat S, Oct 16th 2009

To Whom It May Concern: I am writing this letter to say thank you for being there when I needed you. I found a large bee's nest in the corner of my cellar with thousands of bees in it which were also flying around my cellar. Not knowing how to fix the problem friends told me to purchase bug spray. I thought "how in the world will I be able to spray them and run" when the commercial for Buffalo Exterminating came on the television. I knew that was the way I was going to get rid of my bees the RIGHT way and the call was made. Right from the first phone call we were confident that we made the right decision and (had) called the professional to handle the job. The gentleman whose name is Dan did just what was explained would happen: he called 12 hour before his arrival, looked at the situation, explained to my husband exactly what he was going to do and (that) if there were any problems feel free to call and he would return. He conducted himself in a very professional way and we would like to thank him and you for your choice of employees. He also explained that you have a once a month application that can be done to control any further problems and we are going to take advantage of that as well. So, this letter is a testimonial that we appreciate your kindness in a time of need, your understanding, and your swiftness in responding. We thank men like Dan.

Linda S, Oct 16th 2009

Eloise contacted Buffalo Exterminating to let us know what a wonderful job Bruce and Joe of our Extra Hands Handyman Service did at her home. I have never seen two hard workers as them. It was pouring and they just kept working very hard. The job they did was beautiful and my neighbors came over to ask who did the work.

Eloise V, Jun 9th 2009

Kelly called to let us know what a great job Mitch did at her house. He listened to my concerns, was very thorough, and that is one of the things that makes Buffalo Exterminating a great company.

Kelly S, Jun 9th 2009

I called a couple of other companies before I talked to you. After speaking with your office I knew I had found the right place. Your phone representative understood not just the problem but how uncomfortable I felt about it. She took the time to listen to me and then explained what caused my ant invasion and what could be done to eliminate them and make sure they didnt come back. I was a little concerned about having someone come into my house but I was put at ease as soon as I met your technician. He was respectful of me and my home. He even put on covers over his shoes so he didnt track any dirt on my carpeting! He explained more about the problem when he saw my home and the areas where I was seeing the ants. Its been a week and the ants are gone. I just wanted to let you know how great everyone Ive talked to at Buffalo Exterminating has been. Its been a pleasure doing business with you.

Joan H, Jun 9th 2009

My family had its first picnic in our backyard in a decade! That's because we started Home Protection Plus at the end of last summer; and as Buffalo Exterminating promised, it has kept the carpenter bees and wasps away this year! We've received 4 treatments, one in the summer and 3 in the other seasons, which insured that our pests would be gone. I've also used Buffalo Exterminating for some of the other 31 pests that are covered under Home Protection Plus and Buffalo Exterminating has always responded quickly and has always been successful in eradicating the pests. The technicians have been very friendly and knowledgeable, taking their time to answer all of my questions. Thanks for helping us take back our house and yard from so many pests! Donna

Donna V, Jun 9th 2008

First, it was impressive you that actually responded to my e-mail and called me back the next business day. Thank you. Secondly, Mark was terrific. He was knowledgeable, his suggestions were helpful, he was patient and did an excellent job. It's too bad he won't be my main contact. Thirdly, noting that the original technician called in sick - the company did not call me to reschedule (I took a vacation day), did not change the time of the appointment (I had an appt outside of the house) and no way did it impact me. Thank you for not making your problem my problem. There are not many businesses that do that these days. I look for to a positive working relationships and the elimination of the carpenter ants and mice. I really am looking forward to living rodent-free!! Susanna

Susanna M, Jan 29th 2008

I don't think you can improve upon your service. Every person I've come into contact with in your organization, whether in person or over the phone, has been knowledgable, helpful, and always courteous. It is always a pleasure dealing with them. If other companies out there want to learn how to perform good customer service, they should talk to someone in your organization, because you do it right! Thank you!

Karen C, Jan 29th 2008

I like that I can call any time, whether it's a time for a scheduled visit or not. I also appreciate that your service people stress that each time they come. Today, Dave Rodriguez was very courteous & professional. I have new carpet & he was sure to put on shoe covers to keep it clean. I am so pleased that I no longer have to worry about rats, but having the Home Protection Plus makes things even better. Your service is well worth the fee I pay each month. Thank you.

Gloria M, Dec 17th 2007

We had Honey Bees nesting in our wall. Our technician Bruce came out and removed the nest and part of the wall that the bees had damaged. We really appreciate Bruces professionalism, and we are very happy with Buffalo Exterminating Co. The service we received from everyone, from the people answering the phones to our technician, has been excellent. We recommend Buffalo Exterminating to everyone we know.

Jean H, Jun 8th 2007

Barb from Weyerhaeuser Co. writes: Dear Sir: I wanted to pass on to you what a great job Bruce Porter does for our facility. We recently received a Superior rating for our AIB audit. This is the highest rating in our plants history for AIB. Bruce is very pleasant to work with. He provided guidance prior to the audit sharing his experience in what the AIB auditor would look for. I truly appreciate his help. Please pass on to Bruce my sincere thanks for a job well done!

Barb B, Jun 8th 2007

I have worked with Buffalo Exterminating for a few years, and have found them to be helpful and responsive to our needs. Its comforting to know that they take pride in the service they provide for us and our clients.- Advanced Facilities Services

Terri F, Jun 8th 2007

Buffalo Exterminating responds my needs for pest control quickly. I contact the company and a service technician is dispatched to my location ASAP, and the pest problem is solved quickly.-Regent Development Company

Sherry , Jun 8th 2007

Buffalo Exterminating did a great job of eliminating my pest problem. More importantly their people were kind, considerate, and informative. My technician showed up on time and was clean and professional. I tell all of my friends they are crazy if they don't use Buffalo Exterminating to take care of their homes!

Ian M, Jun 7th 2007